Regulatory Support Representative

Deliver client support on regulatory filing requests by nurturing cross-departmental collaboration with analysts, consultants, and product development teams to enhance client experience. Educate clients on the features of the MyRIACompliance software and their included services to help clients optimize value. Respond efficiently to client inquiries and maintain exceptional client satisfaction. Review and interpret data received from various sources, identifying any discrepancies in data received. Provide one-on-one assistance to clients through phone and email interaction as well as scheduled calendar meetings. Ability to proactively manage a book of cases, multi-task, triage incoming requests, in a fast-faced environment efficiently with ethical integrity. Manage regulatory support case details in our Salesforce case tracking system. Respond to client questions, update clients on project status, and troubleshoot issues in a timely manner. Collaborate daily with other internal departments such as Client Support, Product, Development, and Compliance teams to our clients’ needs, both immediate and long-term. Provide client feedback and internal recommendations to product team for software enhancement. Serve as a partner to the Analyst team to manage regulatory filings through its lifecycle. Collaborate with senior management to support strategic planning and decision making on compliance related issues.