Customer Success Manager, 1:Many

The Customer Success Manager, 1:Many is responsible for managing a digital approach to a large book of business, ensuring a high-quality experience, strong retention, and growth opportunities across the customer lifecycle. This includes leading renewal conversations and aligning customers with the value of HackerOne's solutions as they evaluate their ongoing investment. You'll collaborate closely with internal HackerOne teams to improve the customer experience and product suite, and you'll help evolve the customer journey through scalable, tech-touch engagement strategies. The Customer Success team crafts great customer experiences by being our customers’ most trusted advisors for building successful security programs on HackerOne. You will monitor, interpret, and take action based on customer data, contribute to campaigns, gather and document requirements, serve as a liaison between customers and internal departments, support customers through escalations, deliver data-driven insights, participate in strategic presentations, train customers, champion customer needs, and coordinate with other customer touch-points.