Partner Business Development Manager, CRM

Responsibilities:

-Define and execute a partner-led growth strategy for ServiceNow CRM, with AI as a core differentiator.

-Identify and onboard CRM-specialized partners with the potential to scale and innovate.

-Drive partner-sourced pipeline for CRM and AI-powered customer workflows.

-Build AI capability within CRM-focused partners, enabling them to deliver intelligent customer engagement solutions.

-Promote adoption of Now Assist for CRM use cases.

-Ensure partners are delivering measurable business outcomes for customers using ServiceNow CRM and AI.

-Develop new engagement models and monetization strategies to help partners scale CRM offerings faster.

-Pilot co-innovation programs that showcase the power of ServiceNow CRM + AI.