Job Description
Technical Support Engineer:
- Troubleshoot Rave’s suite of notification software products, from basic to complex issues.
- Respond to support requests promptly and professionally via email, screen sharing and phone.
- Manage time effectively, meeting deadlines and reprioritizing tickets as needed.
Responsibilities:
- Conduct training sessions on various Rave Products and Services.
- Constantly drive improvements in process and policy across Rave.
- Participate in on-call rotation.
Requirements:
- 3+ years supporting customers on enterprise SaaS platforms, with networking experience.
- Excellent investigative, troubleshooting, and communication skills.
- Ability to work independently and collaboratively.
About Motorola Solutions
Motorola Solutions is a global close-knit community, united by the relentless pursuit to help keep people safer everywhere.