Sales Operations Analyst

Responsibilities:

• Salesforce Administration & Maintenance: Administer the Salesforce instance by handling incoming maintenance requests and managing minor enhancements while maintaining an agreed-upon Service Level Agreement (SLA).
• System Optimization: Partner with Sales Operations leadership to streamline Salesforce architecture, reduce technical debt, and convert legacy processes into modern Salesforce Flows.
• Data Analysis & Visualization: Perform complex analyses using Business Intelligence (BI) tools and Excel to identify acquisition and retention trends.

Requirements:

• The Experience: You have 2-5 years of experience as a Salesforce Administrator or in a Sales Analyst role, preferably within a SaaS company.
• The Tech Expert: You have a deep understanding of CRM architecture; a Salesforce certification is considered a major plus.
• Front Line Support: You have a proven track record of addressing technical hurdles in real-time.

Culture:

• Solution-Oriented: Strive to understand buyers’ challenges and recommend solutions that enable them to achieve their goals.
• Thought Leaders: Follow political news and government affairs trends daily to stay ahead of the curve.
• Supportive: Foster an environment where peer-to-peer feedback is encouraged.