Customer Success Engineer II

As a Customer Success Engineer II, your role involves providing recommendations to customers for optimizing Procore's value using data-driven insights and industry best practices. You'll create value-based presentations addressing customer business problems and accelerate Procore platform adoption. Keeping customers updated on product roadmaps and releases is key to ensuring they benefit from our leading-edge technology. You'll conduct product demonstrations and manage multiple technical resources, both internal and external. As a technical account manager, you'll offer top-tier responsiveness and customer service through clear communication. You will foster a positive team culture by supporting and mentoring fellow Procorians, and by collaborating across all organizational levels to define best practices. Mastering Procore’s products, professional services, and industry best practices is essential for the role. Up to 50% travel to client sites, industry events, and Procore offices may be required.