Customer Success Manager

Role Responsibilities:

• Manage a high-volume SMB customer portfolio using scalable, one-to-many engagement strategies.
• Guide customers through their lifecycle from onboarding to renewal, ensuring value realization and feature adoption.
• Monitor customer health to proactively prevent churn and develop retention strategies.

Required Skills:

• Fluent English and strong written communication skills for scalable formats like email and campaigns.
• Experience in customer success or client-facing roles, preferably in SaaS or high-volume SMB environments.
• Analytical mindset to interpret customer data and experience with CRM or automation tools.

Company Offerings:

• Flexible remote-first work environment with a focus on work-life balance.
• Health and wellness benefits including medical insurance and paid sick leave.
• Professional growth through conferences, internal courses, and an internal mobility program.