Director, Client Management

The Director of Client Management is responsible for the overall success and strategic direction of the Client Management function. In addition to leading and developing a high-performing team of Senior Client Managers, this role is accountable for driving revenue expansion across the client portfolio. The Director sets the cadence for growth, deepening existing relationships, identifying untapped opportunities, and partnering cross-functionally to translate client needs into commercially meaningful outcomes. This leader establishes the framework for proactive issue tracking, client health monitoring, and rigorous internal reporting, ensuring full visibility into portfolio performance and expansion pipelines.

Beyond stewardship, the Director is expected to advance strategic growth plans, champion new product and service adoption, and ensure every client relationship is managed with a clear, data-driven path toward retention, revenue lift, and long-term value creation. This Director will frequently interact with other senior leaders across the entire TrueAccord organization and is accountable for ensuring the team consistently delivers exceptional value, operational excellence, and predictable growth for TrueAccord’s most strategic clients.