Media Vendor & Finance Operations Director

Agency Relationship Management - Commercial & Operational:

• Direct the global commercial relationship and performance of the Agency of Record (AOR), ensuring global adherence to Master Service Agreements (MSAs)
• Manage agency performance reviews: evaluate delivery quality, adherence to SLAs, value delivery against contracted terms
• Facilitate quarterly business reviews (QBRs) with agency leadership to address performance, opportunities, and relationship health

Financial Operations & Budget Management:

• Own financial relationship with Media Agency of Record : invoice processing, payment terms, fee structures, billing accuracy
• Collaborate with media/campaign teams to manage annual media budget tracking and reconciliation
• Steward the monthly financial close process in conjunction with Media team leads to validate spend, resolve billing discrepancies, ensure accurate accruals in a timely manner

Vendor Performance & Value Optimization:

• Establish and track KPIs for agency performance: delivery quality, responsiveness, strategic value, cost efficiency
• Identify opportunities to optimize agency costs while maintaining quality (process improvements, scope adjustments, efficiency gains)
• Negotiate value-adds from Media Agency of Record : proprietary research, beta platform access, training, strategic consulting