Customer Success Manager

As a Customer Success Manager (CSM) in our APAC Commercial team, you are the driving force behind an exceptional customer experience, fostering trust, integrity, and long-term success through proactive engagement and data-driven insights. You will build and expand customer relationships, ensure adoption and retention, and identify growth opportunities while collaborating closely with cross-functional teams globally. At this exciting stage of Drata’s growth, you’ll help extend our high-touch model to APAC, becoming a trusted advisor in customers’ journeys toward compliance and continuous value realization.

Serve as the primary point of contact for APAC customers, guiding overall relationships to increase adoption, expansion, and retention. Work collaboratively across Customer Success, GTM, Operations, and leadership teams to deliver customer value and uncover revenue opportunities. Partner with Account Managers to ensure value-selling throughout the customer journey, from onboarding through renewal. Use data and metrics to inform customer engagements, monitor success, and proactively identify risks.

Establish cadence meetings (weekly, monthly, quarterly) with customers to review business objectives, KPIs, product adoption, and compliance milestones. Conduct QBRs with senior and executive stakeholders across APAC customer organizations. Build deep expertise in Drata’s platform and advise on best practices for security, compliance, and audit readiness. Expand relationships across customer organizations, including with compliance, security, and technical stakeholders. Collaborate with global colleagues, sometimes outside of standard APAC working hours, to ensure alignment with worldwide strategy. Travel occasionally within APAC for customer meetings, industry events, or team collaboration.