Customer Support Representative

The Customer Support Representative is responsible for identifying the customer issue and providing a solution to resolve the case. The Representative’s primary objective is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. Key responsibilities include answering questions about the Brightree application, diagnosing and resolving customer problems via phone or electronic communication, and interacting with customers to troubleshoot issues. The role also involves tracking and documenting support requests, working closely with customers to provide solutions, staying updated on product technology, and identifying release issues. The shift for this role is 10-7pm EST Monday - Friday.