Job Description
Drive retention, expansion, and executive engagement across a defined book of business. In this role, you will be responsible for reducing churn, identifying and closing expansion opportunities, and cultivating strong relationships with senior-level stakeholders to ensure long-term customer success. You’ll blend proactive risk management with a consultative sales approach, serving as a trusted advisor to our clients while contributing to overall revenue growth and strategic account health.
Key responsibilities include customer retention & risk management, upselling & expansion, and executive-level customer communication.
Qualifications include 3+ years of experience in account management, customer success, or sales, experience selling into HR decision makers, experience selling SaaS, and strong experience with CRM and data analysis.
About BizLibrary
We are seeking a strategic, customer-centric professional to drive retention, expansion, and executive engagement across a defined book of business.