Job Description
The Customer Success Manager will be a key player in driving Customer Success, optimization, and upselling for customers in a rapidly growing business. This involves qualifying and nurturing customers. Key responsibilities include owning overall relationships with assigned customers, increasing adoption, ensuring retention, and delivering satisfaction. You will manage the customer life cycle & account management - from Sales Handover, Oversee & Ensure Timely Deployment, Consistent Engagement there-on building a Relationship. You will also be responsible for Escalation Management, Stakeholder Management (Internal & External). You will also coordinate between Product Management, Support groups, and other Cross-Functional teams. You will also act as a consultant by understanding customerβs business needs and a trusted advisor to secure customerβs advocacy towards the organization.
About 6sense
6sense is on a mission to revolutionize how B2B organizations create revenue by predicting customers most likely to buy and recommending the best course of action.