Customer Support Manager

Oversee the delivery of a world-class support experience by leading and scaling our North America Frontline Support team. Meet targets by hiring and mentoring a talented team and implementing unparalleled support systems and processes. You will be a core member of our Support management team and report to the Global Director of Frontline Support. Manage a large team of individual contributors within the Customer Support department, meeting and exceeding operational targets set by leadership. Focus first on leading, building, and maintaining a culture of top-performing team players, nurturing and identifying strengths and opportunities for each individual. Manage customer escalations to create positive interactions and outcomes for both clients and all internal stakeholders. Collaborate with internal stakeholders to improve processes and holistically drive effective solutions for our customers. Analyze team members' performance data to make informed decisions about team management.