Product Expert - Health Data

Role Overview:

• As a Product Expert for Veeva Compass, you will be the primary relationship owner and support champion for a group of customers.
• You will be responsible for customer onboarding, training, and ongoing value creation using Compass products.
• This role is ideal for someone passionate about data and life sciences.

Key Responsibilities:

• Independently lead customer engagements as primary contact from contracting onward.
• Act as liaison between customers and Veeva teams to address needs and ensure a seamless experience.
• Create collateral such as user guides, training presentations, and feature briefs.

Qualifications:

• 6+ years in customer-facing role at consulting or health tech firm or analytical role at life sciences company.
• Deep understanding of life sciences use cases and commercial data landscape.
• Strong problem-solving skills and ability to manage multi-layered relationships.

Perks & Benefits:

• Medical, dental, vision, and basic life insurance.
• Flexible PTO and company paid holidays.
• Retirement programs and 1% charitable giving program.