Own and resolve complex customer scenarios with a strategic mindset.
Lead process improvement efforts and improve customer satisfaction.
Identify operational gaps through data analysis and field feedback.
Artera is an AI startup that develops medical artificial intelligence tests to personalize therapy for cancer patients. They are on a mission to personalize medical decisions for patients and physicians on a global scale.
Deals directly with internal and external customers via telephone and electronic channels to obtain missing information for test sample processing.
Supports the Sales team with account setup, kit orders, and order tracking, while responding promptly to inquiries and complaints.
Documents all customer interactions, escalates unresolvable issues, and maintains knowledge of genetic tests and HIPAA compliance.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. The company employs a team of highly dedicated professionals from world-class institutions, fostering a collaborative and growth-oriented culture.
Strategically orchestrate the end-to-end journey for complex key account customers globally.
Partner with Marketing, Sales, and Product Management to ensure CX strategy supports objectives and product launches.
Ensure all customer touchpoints comply with global healthcare regulations and cGMP.
LGC delivers Science for a Safer World through research and impactful disease diagnosis. They foster an environment that encourages scientific advancement, cultivating passion for discoveries and role development.
Serve as primary relationship owner for Strategic employer customers, driving engagement and retention.
Partner with marketing to develop engaging campaigns and workshops for customers.
Collaborate internally with product, clinical, and data science teams to resolve customer issues.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is known for a transformative, AI-powered platform.
Manage day-to-day client relationships, ensuring alignment, collaboration, and accountability to drive loyalty and retention.
Deliver business results and impact through regular meetings and business reviews, enabling client success and expansion opportunities.
Proactively identify growth opportunities within your client base and advocate for client needs across cross-functional teams.
Force Therapeutics provides an intelligent, evidence-driven remote therapeutic care platform that empowers clinicians to extend their reach and engage patients throughout their care journey. As a high-growth company partnering with leading health systems, it fosters a mission-driven, inclusive culture focused on innovation and team well-being.
Manage daily contact center operations and make real-time adjustments to hit service level agreements.
Direct and develop Customer Experience Supervisors to hit operational targets and support business objectives.
Own complex escalations, deliver fast resolutions, and implement structural fixes to prevent recurrence.
Natera is a global leader in cell-free DNA testing for oncology, women's health, and organ health, aiming to make personalized genetic testing part of standard care. The team includes highly dedicated professionals from world-class institutions who care deeply about their work.
Respond promptly to internal and external customer inquiries.
Serve as lead contact for accounts and Sales and document all interactions, communications, actions taken, and follow ups.
Communicate delays and cancellations to customers and help facilitate redraw of samples as needed.
Natera is a global leader in cell-free DNA (cfDNA) testing, dedicated to oncology, women's health, and organ health. The team consists of highly dedicated professionals from world-class institutions who care deeply for their work and each other.
Designing customer journeys to drive adoption of the Zio Service across large health systems.
Partnering with sales and cross-functional teams to create standardized, reproducible customer experiences.
Analyzing data and leveraging insights to optimize cardiac monitoring programs and achieve business goals.
iRhythm is a digital healthcare company creating solutions that detect, predict, and prevent disease using wearable biosensors and data analytics. They are rapidly growing with a collaborative culture focused on innovation and patient-centricity.
Drive growth by identifying and converting high-value upsell opportunities while maintaining accurate forecasts and strong client engagement.
Own account strategy through comprehensive plans aligned to customer priorities, and build deep executive relationships to unlock new opportunities.
Lead the full sales cycle from discovery and solution development to negotiation and close, delivering value by aligning Clarivate's solutions to customer challenges.
Clarivate is a global leader in trusted and transformative intelligence, providing data, insights, analytics, and workflow solutions across research and innovation. The company employs thousands and fosters a collaborative, high-performance culture focused on empowering life sciences and healthcare customers.
Serve as the primary relationship and strategy owner for large, multi-national employer partners.
Advise and lead employer partners to define and execute their mental health and wellbeing strategy using data-driven storytelling.
Craft clear, succinct business reviews that demonstrate value and return on investment.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally in partnership with employers and over 100 million through health plan relationships. The company has delivered more than 15 million sessions of care and published over 35 peer-reviewed studies, driving unmatched clinical effectiveness and cost efficiency.
Lead scientific content planning and oversight for assigned accounts across therapeutic areas.
Manage client interactions, brand strategy, and business development for large accounts.
Must have 8+ years experience in promotional medical education, with oncology expertise required.
Lockwood collaborates with pharmaceutical, biotech, and medical device clients to develop evidence-based medical communications strategies. Over a third of staff hold advanced scientific or medical degrees, and the company's flexible structure supports work-life balance and attracts top talent.
Onboard and train customers, helping them get the most value from DataDocks.
Troubleshoot issues, test new features, and gather customer feedback to improve the product.
Work closely with the team on product improvements and become the internal voice of the customer.
DataDocks is a SaaS company that helps warehouses and logistics teams organize truck scheduling and facility appointments. Since 2013, we've worked with brands like HelloFresh and Pepsi and continue to grow with a small, mighty team where ideas move quickly.
Working with Arcadia customers to help solve complex business needs within the platform
Helping a customer gain trust in our data by explaining the transformations taking place
Partnering with technical operators to build complex customizations
Arcadia.io helps innovative providers and payers across the country transform healthcare to reduce cost while improving patient health. They are growing fast and have emerged as a market leader in the highly competitive population health management software market.
Recruit, train, coach, and lead a team of Regional Accounts Managers to promote PreventionGenetics products.
Manage sales targets, build relationships with key thought leaders, and collect market insights.
Travel up to 60% of working time, including overnight, and ensure compliance with company policies.
Exact Sciences helps change how the world prevents, detects and guides treatment for cancer, providing clarity to patients and clinicians. With a focus on inclusion and a purpose-driven culture, the company offers robust benefits and is committed to eradicating cancer.
Develop and own Dandelion's messaging framework, translating complex multimodal data into compelling narratives for pharma and life sciences.
Build and manage a content calendar spanning LinkedIn, blog, scientific communications, and newsletters.
Own field marketing presence at industry conferences and events, from selection through logistics and follow-up.
Dandelion Health builds an AI training and clinical development platform that makes de-identified health data accessible for AI developers, pharma, and medical devices. Founded in 2020, the startup has a small, curious team with a data-driven culture focused on improving patient care through responsible AI.
Deliver an outstanding customer experience by supporting inquiries across phone, email, text, and chat.
Manage high-complexity insurance workflows and inbound support requests to collect documentation.
Partner with clinical, scheduling, and operations teams to ensure accurate treatment plan alignment and continuity of care.
Expressable is a virtual speech therapy practice that aims to transform care delivery and expand access to high-quality services. Since 2019, they serve thousands of clients with a focus on parent-focused intervention and an e-learning platform with home-based learning modules.
Understand clients' business and technical requirements to proactively improve service quality.
Act as a technical liaison between client and organization, advocating on client's behalf.
Identify and drive improvements to increase stability and scale of technical infrastructure.
PointClickCare is a leading health tech company that helps providers deliver exceptional care with a platform serving over 30,000 provider organizations. It is founder-led and privately held, recognized by Forbes as a top private cloud company and one of Canada's Most Admired Corporate Cultures.
Lead Customer Success Managers and oversee a portfolio of partnerships and scaled segments.
Build a unified 'Account Health' framework for every customer.
Professionalize CS operations to drive global retention through repeatable, data-driven playbooks.
Steer offers a suite of software tools for today's automotive repair shop, combining software tools needed to run a profitable shop into one platform. The company prides itself on innovation and approximately employs between 51-200 employees.
Interpret medical rules, regulations, fee schedules, and edits that payers post.
Understand and manipulate payer data to build federal, state, and commercial coding and financial tables.
Maximize the efficiency and use of product solutions by properly maintaining payer specific edits.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. They operate across a range of markets and have an amazing team of 25,200 people in 32 countries.
Partner with Customer Success Managers on international service delivery for Workforce Mental Health customers.
Serve as subject matter expert on global nuances, resolving inquiries and leading international agenda items during customer meetings.
Proactively monitor account risk, develop mitigation strategies, and coordinate with internal teams and global networks.
Lyra Health provides mental health solutions for employers, supporting over 20 million people globally. The company has delivered 13 million sessions of care and published more than 20 peer-reviewed studies.