Junior Technical Account Manager

We are seeking a Junior Technical Account Manager (TAM) to join our Content Partnerships team to provide top-level service to our most important partners on Megaphone, Spotify’s enterprise platform for podcast hosting, ad management, and analytics. As a TAM, you'll provide expert guidance and support to enterprise customers and facilitate product adoption, acting as a liaison between customers and internal development teams, shaping the product's future. Primary responsibilities include ensuring customer success by educating publishers on podcast management, analytics, and ad campaign tools, troubleshooting technical issues, and collaborating with internal teams to resolve escalations and identify development opportunities. The role requires excellent communication skills and the ability to explain complex concepts clearly.