Job Description
Supporting and guiding ClickHouse users, customers, and prospects via cases, chat, Slack, community, and meetings. Solutions development based on ClickHouse Cloud and ClickHouse open-source that can be shared with our users via documentation, knowledge base, blogs, meetups, webinars, and training. Close work with Support Services, Engineering, Go to Market, and Product Management teams to help define functionality required by users and customers. Deliver excellent customer service as a first-line technical engineer and representative of ClickHouse. Build strong, trusted relationships with colleagues, customers, and partners, providing responsiveness within the required SLAs on technical cases opened via a ticketing system, email, Slack, chat, and/or phone.
About ClickHouse
Established in 2009, ClickHouse leads the industry with its open-source column-oriented database system, driven by the vision of becoming the fastest OLAP database globally.