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Role Responsibilities:
- Serve as the primary point of contact for users, handling inquiries through multiple communication channels to deliver outstanding support.
- Develop deep expertise in Clair's product suite, including wage advance and repayment features, to effectively guide and educate users.
Qualifications and Requirements:
- Possess at least 2 years of experience in a customer support role, with tech space or Tier 2 support experience being advantageous.
- Have 1 year of experience using Zendesk and demonstrate excellent written and verbal communication skills for explaining complex concepts.
- Show an aptitude for numbers and a desire to understand the financial challenges faced by hourly workers, coupled with excitement for the fintech startup environment.
Additional Details:
- This is a part-time remote position based in the United States, requiring a schedule of 11 am to 8 pm ET for 3 days a week, which may include weekends.
- The compensation is an hourly rate of $21.54, with the understanding that this part-time role does not qualify for the company's full-time benefits package.
Clair
Clair is a fintech company providing a digital banking platform that enables workers to access their earned wages on demand, primarily by embedding its products within existing workforce management and payroll applications. The company is a mission-driven early startup with a small but mighty team focused on creating financial freedom for America's hourly workers.