Customer Experience Manager

The Customer Experience Manager will lead a team of 15–25 Customer Experience Advocates who support inquiries from Protective Life customers and their related contacts. This role ensures courteous, accurate, and responsive service while enhancing the overall customer experience through insights gathered across multiple interactions. The Manager will create a supportive and accountable team environment that encourages thoughtful decision-making aligned with long-term goals. This is a hands-on leadership role where they will champion the growth and development of all customer experience team members—both front-line employees and leaders.