Operations Team Lead – Title & Settlement

Operational Management & Delivery:

• Oversee daily production across Pre-Closing, Closing, Funding, Recording, and Post Closing functions.
• Monitor SLAs, turn‑times, quality metrics, and productivity targets.
• Ensure operational workflows are executed in accordance with ALTA Best Practices.

Team Leadership & Performance Management:

• Lead, coach, and develop a team of operational specialists, analysts, or supervisors.
• Set performance goals, conduct evaluations, and ensure accountability for operational outcomes.
• Foster a culture of operational discipline, collaboration, and continuous learning.

Quality, Compliance & Risk Management:

• Support compliance initiatives by ensuring operational processes meet regulatory, underwriter, and agency requirements.
• Implement quality assurance programs to reduce errors and enhance accuracy in Pre-Closing and Closing documentation.
• Partner with the Compliance Lead to address audit findings, corrective actions, and risk mitigation plans.