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Overview:
- Oversee product quality, turnaround times (SLAs), and operating margins to ensure consistent performance
- Analyze operational and financial data to identify opportunities for improvement and drive productivity gains
- Implement and optimize offshore processes, where applicable, to enhance efficiency and scalability
DUTIES & RESPONSIBILITIES:
- Partner with underwriting to develop, implement, and refine procedures and protocols
- Collaborate with the Regional Manager and Sales partners to support customer growth initiatives
- Lead workforce planning efforts, including aligning headcount with volume trends and business needs
MINIMUM REQUIREMENTS:
- Bachelor’s degree or the equivalent combination of education, training, and work experience
- Exceptional written and verbal communication skills, with strong interpersonal abilities and a demonstrated capacity to build and maintain effective relationships across all levels of the organization
- Strong knowledge of production planning, scheduling, and quality control
TitleWave Real Estate Solutions
TitleWave Real Estate Solutions is a division of the FNF family of companies and the nation’s largest title insurance provider. They are seeking a strong leader with excellent communication skills who can ensure the consistent delivery of high-quality services to their customers.