Remote Medical Assistant- Healthguide

Patient Engagement & Navigation:

• Build trusting, ongoing relationships with patients, families, caregivers, and medical/behavioral health providers.
• Engage high‑risk or targeted patient populations using bi-directional communication to address health questions, concerns, and care needs.
• Identify and assess medical, behavioral, social, emotional, and financial needs to support whole‑person care.

Care Coordination & System Navigation:

• Strengthen the connection between patients and their healthcare providers by addressing barriers, facilitating communication, and coordinating follow‑up.
• Assist with referrals, transportation, appointment scheduling, and linkage to specialty care or community‑based resources (CBOs).
• Utilize knowledge of referral processes, prior authorizations, gaps in care, SDOH factors, and community programs to improve patient outcomes.

Documentation & Technology:

• Accurately and promptly document all interactions, assessments, and interventions in the electronic health record (EHR) and Guidehealth documentation systems.
• Demonstrate comfort using various EHR platforms (e.g., Epic, Athena, Cerner), analytics tools, and Microsoft Office.
• Manage referrals, track tasks, complete reconciliations, and maintain detailed records according to Guidehealth policies.