Mid-Market Customer Success Manager

Our Mid Market Customer Success Managers (MM CSMs) work with customers post-sale to ensure they get continued value from their investment in Articulate 360. The MM CSM will build & expand relationships with customers in our medium-sized business segment. The MM CSM will be responsible for onboarding, driving product adoption and satisfaction, renewals, and partnering with sales counterparts to expand our footprint within these accounts.

As a trusted advisor, connecting customer’s key business challenges to Articulate's solutions and delivering tailored recommendations. Own and deliver key customer success initiatives that drive product adoption and retention across your book. Participate in special projects and responsibilities aligned with strategic priorities.