Job Description
We are seeking an experienced and driven Senior Support Engineer to join our Global Customer Support team. In this role, you will be responsible for investigating, diagnosing, and resolving complex customer issues with the Aerospike Real-time Data Platform. You’ll work closely with engineering, technical writers, and client services to deliver exceptional support and help customers achieve success with Aerospike at scale. Troubleshoot and resolve technical issues for Aerospike customers across diverse environments (cloud, hybrid, on-prem). Collaborate cross-functionally with Engineering to drive resolution of complex problems and contribute to product improvement. Participate in real-time customer remediation efforts and live incident resolution. Act as a customer advocate to ensure timely and accurate issue resolution. Support enterprise customers with mission-critical systems and real-time data use cases. Assist with new deployments, configuration guidance, and performance tuning. Write and maintain high-quality documentation and Knowledge Base articles to scale support capabilities. Contribute to a collaborative, agile, and globally distributed support team.
About Aerospike
Aerospike powers millions of transactions per second with millisecond latency, at a fraction of the total cost of ownership compared to other databases.