System Support Analyst - Linux

The System Support Analyst I plays a critical role in delivering exceptional technical support and issue resolution for Intelerad's enterprise medical imaging solutions. This position requires diagnosing complex system issues, collaborating with cross-functional teams, and ensuring optimal performance for healthcare clients. The ideal candidate brings strong technical capabilities, excellent problem-solving skills, and a passion for supporting healthcare providers in delivering quality patient care. Key Responsibilities Deliver technical support excellence by serving as the primary point of contact for system administrators and end-users, troubleshooting software and system issues while maintaining clear, professional communication throughout the resolution process. Ensure compliance and security by handling sensitive patient data in accordance with privacy regulations, and adhering to quality and regulatory standards including U.S. FDA medical device regulations and ISO 13485 requirements. Drive knowledge management and documentation by utilizing internal resources to resolve technical challenges efficiently, and creating comprehensive technical documentation to support customer product use and maintenance. Collaborate across teams to escalate and resolve complex issues by working closely with engineering, implementation, and product teams to deliver optimal solutions for customers. Support 24/7 operations by participating in on-call rotation, providing technical support outside normal business hours including overtime, holidays, and weekends as required by business needs.