Desktop Systems Specialist II

Act as the primary point of contact and IT site lead for IT-related matters in the London office, communicating with management and other departments. Provide 2nd Tier support to investigate and resolve technical problems remotely and physically onsite across the Smartsheet London region. Conducts training programs designed to educate an organization's computer users about basic and specialized applications, leads new starter onboarding. Monitor & Maintain the request queue, SLA’s and provide direct support to users regarding their issues or escalate as needed. Provide daily technical support to employees for internal desktop systems software and hardware. Deploy, configure, and troubleshoot end-user computing devices, including desktops, workstations, and laptops. Maintain passwords, data integrity and file system security for the desktop environment. Communicate technical information to all kinds of personnel with varying understanding of technology. Lead IT New Hire Onboarding sessions on-site or virtually Recommend hardware and software solutions, including new acquisitions and upgrades. May participate in development of information technology and infrastructure projects. Review, submit & correct existing documentation for areas of improvement and to allow greater first call resolution Provide data entry and reconciliation of existing databases and spreadsheets (can maintain complex spreadsheets) for consolidation and validation Maintain IT department Inventory & Supplies - Organize supplies, purchase and recommend improvements to existing IT infrastructure. Have an understanding of Asset Management fundamentals Responsible for onsite hardware asset management across London & EMEA offices.