Senior Implementation Manager

We’re looking for a Senior Implementation Manager to lead enterprise-level onboarding and implementation projects for major insurance carriers. This role is a critical part of our partner delivery team, helping our Enterprise partners unlock the full value of our SaaS platform through efficient, scalable, and high-quality implementations. In this role you will: Own the end-to-end implementation process and timeline—from kickoff to go-live—and serve as the primary delivery point of contact for client stakeholders. Work cross-functionally with internal teams such as product, engineering, customer success, and compliance to ensure client needs are met while maintaining alignment with our platform’s capabilities and roadmap. Work directly with Business Systems Analysts and Engineers to implement our core offering for enterprise customers. Partner with Product Managers, Designers, and Technical Program Managers to deliver roadmapped initiatives to enterprise customers. Serve as the dedicated delivery point of contact for Enterprise customers Document initial scope and ongoing scope changes and decisions throughout the partner implementation process, including managing change request processes Own exhaustive documentation as scope evolves for all contracted custom and platform features Communicate and manage risks clearly to internal and external stakeholders, across varying levels of the organization Build and drive annual partner roadmaps alongside Revenue and Product