Job Description
As an Implementation Support Engineer-Badge Alert you will play a key role in supporting the successful installation and operation of Raptor’s Badge Alert system. This role combines hands-on technical problem-solving with remote support responsibilities, ensuring installers and customers receive prompt, accurate, and thorough assistance. You will serve as a primary point of contact for installer inquiries, facilitate installation check-out processes, and troubleshoot gateway connectivity and performance issues. Responsibilities include acting as first-line support, troubleshooting gateway issues, collaborating with cross-functional teams, and maintaining detailed records. The role requires an Associate’s Degree in a technical field, strong customer service skills, 1+ years of technical troubleshooting experience, and the ability to travel.
About Raptor Technologies
Founded in 2002, Raptor has partnered with more than 60,000 schools in 55 different countries to provide integrated safety software and services.