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Essential Functions:
- Responsible for preparing and submitting medication prior authorization requests and renewals.
- Investigate and resolve payer responses and document actions in the EMR.
- Coordinate administrative duties as part of the Safety Net Program.
Data Management and Compliance:
- Ensure accuracy in data management and maintain member information within the EMR system.
- Collaborate with field clinical & operational teams to resolve workflow or data discrepancies.
- Ensure compliance by processing prescription cancellations as needed.
Additional Responsibilities:
- Support clinical and operational scheduling, including staff and group coverage assignments.
- Provide timely, professional communication to internal teams, members, and external partners.
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They play a vital role in ensuring the accuracy, timeliness, and efficiency of key operational workflows that support member care. The company's culture promotes a seamless care experience, with a focus on organizational standards and regulatory requirements.