Complex Deal Strategies & Development (Elevate) Manager

ServiceNow makes work better for people, streamlining how work gets done through its cloud-based enterprise platform and products. The Strategic Customer Engagements (Elevate) team focuses on driving high-impact strategies that support ServiceNow’s long-term revenue growth through larger and more complex transactions. The Complex Deal Strategies & Development team works upstream from the sales cycle—shaping and qualifying strategic opportunities, codifying repeatable pursuit motions, and aligning cross-functional teams to accelerate our largest deals. One key focus is a strategic enterprise AI customer program, scaling AI-led pursuit plays across strategic global customers. Responsibilities include operationalizing strategic pursuit motions by leading intake, triage, and qualification of early-stage strategic large deal opportunities across priority accounts and building scalable infrastructure & playbooks for repeatable deal development motions. Deliver clear reporting and strategic insights through dashboards, summaries, and leadership briefings.