Job Description
The ExtraHop customer success team focuses on successful outcomes for our customers. As a Customer Success Specialist, you will be critical in executing programs that touch and enable our user community. Your duties will include: Document customer use cases, carry a regular cadence with a percentage of your customer base, including check-in calls, operational assessments, and other business/technical reviews. Lead and facilitate new customers’ initial onboarding and introduction to ExtraHop for accounts with high ARR and complex initial deployment.
Assess and document customer health and maturity levels to improve customer engagement strategy. Monitor and report on EOL hardware and outdated firmware. Champion customer needs and opportunities for product enhancement with ExtraHop development teams. Ensure CSAT status is up to date on all non-portfolio accounts. Act as a bridge between customers and other ExtraHop departments (Product, Sales, Support, Marketing, Services) to ensure feedback is received.
About ExtraHop
ExtraHop is reinventing Network Detection and Response (NDR) to help enterprises and organziations stay ahead of emerging threats.