Senior Technical Consultant

The Customer Outcomes team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance. As part of the Customer Outcomes team, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment. Be the technical expert in how to best support ITAM by configuring Hardware Asset Management (HAM) and Software Asset Management (SAM) capabilities using ServiceNow best practices focused on configuration vs. customization. Support the engagements efforts for ITAM-specific process definition, re-engineering, improvement and gap analysis of current/future-state processes during workshops with key customer sponsors and stakeholders. Lead technical aspects of project delivery and solution delivery for engagements, sometimes providing oversight and unit testing of partner resources development. Be a lead member of an overall engagement project team focused on delivering successful and substantive customer outcomes. Develop required integration components (SSO, LDAP, etc.) with multiple systems.