Sr. Account Manager

Serves as a strategic partner to a portfolio of e-commerce clients, offering thoughtful guidance, performance insights, and clear communication. Takes time to understand each client’s goals, challenges, and success metrics to align solutions in a meaningful way. Supports client retention by being responsive to their needs and aiming to create a smooth, positive experience. Develops client-facing reports and presentations that clearly show how the work supports their business goals and ROI. Helps identify ways clients might benefit from additional services, features, or products.