Job Description
Provide Tier 2 and Tier 3 technical support for RFMSS and ATMC users via phone, email, and ticketing systems. Troubleshoot application, network, and system-related issues, escalating unresolved problems as necessary. Assist users with login issues, password resets, and account management. Document reported issues and resolutions in the ticketing system to support knowledge management. Develop and maintain help desk workflows and management SOPs. Create, manage, and resolve support tickets using Gitlab and other ticketing systems. Conduct user training sessions and develop instructional materials on RFMSS and ATMC features and best practices. Collaborate with developers, system administrators, and cybersecurity teams to resolve recurring issues and improve system functionality. Support manual testing for ATIS Learning and the ALCMC Team. Support the transition to automated testing for ATIS software delivery.
About LMI
LMI is committed to the fair treatment of all and to our policy of providing applicants and employees with equal employment opportunities.