Job Description
UpGuard is looking for a Customer Success Manager to join their high performing team. The ideal candidate will be experienced in leading customer interactions, detail oriented, articulate and credible with the ability to listen effectively and provide clear advice. As a Customer Success Manager, you'll report into a Lead CSM and analyze the causes of your customer’s greatest pain points and work closely to mitigate them using UpGuard technology. You will solicit constant feedback from both customers and colleagues, helping improve UpGuard over time. You will onboard and manage UpGuard customers to ensure they understand how best to use UpGuard effectively to meet their goals. You will monitor the health of your customers and intervene with proactive education when customers are not effectively using UpGuard to achieve the value they expected. Advocate for the customer and provide updates to internal cross-functional partners.
About UpGuard
UpGuard meticulously creates robust solutions that enable our customers to identify, assess, and remediate cybersecurity risk across their attack surface.