Senior Staff Forward Deployed Engineer - Flow

Technical Solutions and Architecture:

• Lead technical design and delivery for strategic enterprise deployments, including SSO and identity architecture, multi-system integrations, and security and compliance reviews.
• Architect and build complex, production-grade automations and workflows with Flow’s natural-language builder across tools such as Okta, Microsoft Teams, Slack, Jira, Workday, Zoom, Microsoft 365, and ServiceNow.
• Design knowledge and retrieval strategies across document sources such as SharePoint, Google Drive, Box, Notion, and the ServiceNow knowledge base.

Customer Success and Strategic Adoption:

• Define and continuously improve the onboarding and implementation motion so new customers set up and enable Flow in a few hours and reach production in one day.
• Act as a trusted advisor to customer IT directors and executives, aligning Flow with their broader IT and operations strategy.
• Use Flow analytics to build business cases, demonstrate value, and drive expansion from an initial use case to a full self-service service desk.

Product Influence and Technical Leadership:

• Translate patterns across customers into clear product requirements and strategy, and partner with product management and engineering to prioritize and shepherd them through delivery.
• Serve as the voice of the customer in roadmap, architecture, and go-to-market discussions, shaping how Flow is positioned, packaged, and priced.
• Establish technical standards, playbooks, and tooling for the forward deployed function, and scale them across teams.