Job Description
The Customer Migration Specialist will guide our customers through the transition from our legacy platform to our new self-service platform. This role is crucial in ensuring a smooth migration experience for our customers by providing hands-on support, answering questions, and addressing any concerns related to the migration.
You will engage directly with customers—both business and technical stakeholders—who require process changes and internal adjustments to adopt our new solution, while capturing feedback on the software. A key part of this role involves explaining technical concepts such as APIs, security models, data handling, and integration steps in a way that is accessible and actionable.
You will also interface regularly with customer IT departments to discuss integration pathways, data flows, and compatibility with existing infrastructure, while also leveraging scalable engagement techniques to encourage widespread adoption.
About Trustwell
Trustwell is on a mission to change the food industry, offering a full-scale solution that connects product development with supplier compliance and traceability.