Logistics Specialist, Fulfillment
Benefits
4w PTO
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Order Execution & Fulfillment Management:
- Monitor D2C and B2B order queues in NetSuite and warehouse systems, review aging orders, and follow up on orders at risk of missing SLA.
- Triage holds, backorders, address or shipping issues, system handoff failures, and shipment discrepancies; drive each issue to resolution.
Performance & Process Improvement:
- Track open and aging orders, on-time shipping performance, and exception trends across D2C and Commercial channels.
- Partner with the warehouse, Commercial, Member Care, and Systems teams to address root causes and improve SOPs, trackers, and handoffs.
Launch & Testing Support:
- Support D2C/B2B launches, new markets, commercial partnerships, product or packaging initiatives, and other cross-functional operational programs.
- Coordinate end-to-end testing and UAT across ecommerce, NetSuite, 3PL/WMS, shipping, returns, and customer-notification workflows.
ŌURA
ŌURA empowers people to own their inner potential through its award-winning Oura Ring and app, which provide insights into readiness, activity, and sleep quality. As a quickly growing company, it fosters a culture where team members have the resources to do their best work in and out of the office.