Support post-order fulfillment of hardware and software, including shipment scheduling and delivery confirmation.
Coordinate with Order Management, Finance, Warehouse, and Operations to keep orders moving and records accurate.
Identify and troubleshoot routine fulfillment issues such as shipment discrepancies and license errors.
BlueCat provides network infrastructure solutions for large enterprises, specializing in intelligent network operations and automation. They have global teams and a culture that values trust, collaboration, and innovation.
Act as a primary B2B point of contact for Merchant Success teams, communicating priorities and resolving issues.
Coordinate shipments with operations and carriers, manage purchase order trackers, and arrange dock appointments.
Ensure product safety, quality, and traceability by following SOPs and contributing to a culture of continuous improvement.
ShipBob is a global supply chain and fulfillment technology platform for SMB and Mid-Market ecommerce merchants, enabling them to outsource fulfillment operations or use proprietary warehouse management systems. Backed by leading investors, the company is one of the fastest-growing tech firms headquartered in Chicago, fostering a high-performance culture focused on ownership, collaboration, and continuous improvement.
Own and execute recurring administrative event workflows, including TRFs, courier scheduling, and PHI dispatch.
Act as the operational liaison between Events, Logistics, and external partners to ensure SLA compliance.
Provide on-the-ground support at high-volume events and troubleshoot logistical issues in real time.
GRAIL is a healthcare company focused on early cancer detection through innovative blood testing. They operate with a remote-first, collaborative culture, emphasizing operational excellence and teamwork.
Manage and resolve complex service requests and operational issues for Mid-Market customers in a high-volume, phone-centric environment.
Ensure workflow quality, proactive ticket management, and cross-channel communication while collaborating with internal teams.
Drive vendor accountability by enforcing SLAs, coordinating hauling partners, and securing same-day recoveries under pressure.
RoadRunner accelerates the road to Zero Waste by delivering tech-enabled waste and recycling services for businesses nationwide. Founded in 2014, it serves thousands of customer locations and fosters a people-first culture, recognized by workplace awards and strong employee reviews.
Manage carrier and driver relationships, ensuring operational escalations and delivery exceptions are resolved promptly.
Review operational reports and performance metrics to identify trends, bottlenecks, and improvement areas.
Investigate claims and recurring issues through root cause analysis, implementing corrective actions with internal and external teams.
Parsel is a logistics and operations platform that simplifies and optimizes supply chain processes through technology and customer-focused solutions. The team is focused on streamlining order management, customer support, and delivery operations for partners.
Coordinate merchant purchase order trackers and shipments across fulfillment centers.
Manage BOLs, packing slips, labels, and dock appointments for retail compliance.
Escalate issues and collaborate with teams to drive operational excellence.
ShipBob is a global supply chain and fulfillment technology platform helping ecommerce merchants outsource or manage fulfillment. It is a fast-growing Chicago-based tech company backed by leading investors, with a culture of ownership, collaboration, and high performance.
Handle inbound contacts via email, phone, and live chat across the full Dutchie platform, troubleshooting POS, ecommerce, payments, and hardware issues.
Triage payments and compliance workflows, including Pay by Bank issues, METRC package tags, and inventory receiving.
Work alongside AI-assisted support tooling, document every contact, and escalate unresolved issues within 20 minutes.
Dutchie is an all-in-one technology platform powering the cannabis industry with Point of Sale, E-commerce, Payments, and Loyalty & Marketing. We power thousands of dispensaries across 40+ markets in the US and Canada, have raised over $600M in funding, and have been named in Fast Company's 10 Most Innovative Companies in North America and LinkedIn's Top 50 Startups.
Lead all AMER logistics and warehousing operations, ensuring inbound, warehouse, and outbound activities are delivered safely, accurately, and on time.
Partner with Japan Logistics to manage inbound transportation and build supply chain resilience across routes, shipment planning, and issue management.
Drive continuous improvement across cost, service, and operational performance while managing 3PL partners and cross-functional teams.
Sony Interactive Entertainment is the company behind the PlayStation brand and a subsidiary of Sony Group Corporation, delivering cutting-edge hardware and network services to more than 100 million people. As a global entertainment leader, SIE fosters a culture of innovation, excellence, and creativity while offering top-tier benefits and a dynamic work environment.
Oversee financial and administrative operations for print vendors, including onboarding, contracts, billing, and invoice reconciliation.
Manage printer capacity, inventory, and shipping carriers to ensure SLA compliance, rapid issue resolution, and cost efficiency.
Partner with CX, printers, and engineering teams to investigate order issues, drive root-cause analyses, and implement operational improvements.
The Knot Worldwide is a global company that champions celebration, connecting couples with local wedding professionals through its online Vendor Marketplace and offering planning tools, invitations, and registry services. It connects millions of users and hundreds of thousands of small businesses annually, with a culture that prioritizes employee well-being, development, and celebrating milestones.
Lead retail logistics across the Americas, managing a team and optimizing existing accounts.
Drive financial performance through cost analysis, chargeback management, and KPI ownership.
Implement AI automation to streamline tracking, reconciliation, and reporting.
ŌURA empowers individuals to own their inner potential through award-winning wearable health technology. The company is rapidly growing and fosters a culture of team empowerment and employee well-being.
Process all assigned orders promptly and navigate logistical challenges to find optimal solutions.
Coordinate order timelines with campus managers, clients, vendors, and decorators to keep everyone aligned.
Work on projects and campaigns as required to reduce costs and improve profit margins.
Fresh Prints is a New York-based custom apparel startup that empowers student entrepreneurs to build apparel businesses on their campuses. The company processed 10,000+ orders last year and values long-term contributions, offering a 2-month paid sabbatical to eligible employees.
Own the end-to-end redemption pipeline from order intake to delivery, including vendor routing, shipping, tracking, and exceptions.
Manage the Boxes catalog, source new items and categories, and negotiate with fulfillment vendors against SLAs.
Build and lead a lean team, publish weekly KPI reports, and partner cross-functionally with CS, Product, Engineering, Risk, and Finance.
ARB Interactive is the team behind Modo Casino, one of the top Social+ platforms in the US. Founded in 2022, the company has grown to nearly 200 team members and was named one of LinkedIn's 2025 Top 50 Startups; its culture is collaborative, curious, and full of laughter.
Serve as primary operational owner for assigned accounts, ensuring exceptional service and flawless order execution.
Manage order lifecycle from receipt to fulfillment, resolving exceptions with internal teams.
Build trusted customer relationships and partner with Sales to drive account growth.
Stanley 1913 designs lifestyle drinkware and accessories, including the popular Quencher series, to support active lifestyles. Part of Morgan Street Holdings, it employs over 10,000 people globally and focuses on sustainable products.
Manage delayed and failed deliveries proactively, coordinating with delivery partners and cloud-based tools.
Communicate across HubSpot, Slack, email, and phone to ensure timely resolution of delivery issues.
Document dispatch activities and collaborate with other departments to improve delivery processes.
Sauce is a premier restaurant tech platform helping businesses grow with commission-free delivery. We serve a $105B US market and are headquartered in NYC and Tel-Aviv, building an inclusive culture.
Investigate and resolve complex platform and integration issues across Nash's delivery orchestration system.
Coordinate P1 incident response, escalate to Engineering with actionable context, and monitor dashboards for emerging risks.
Document resolution patterns for novel issues to reduce future escalation volume and provide overflow support for Delivery Support.
Nash is a platform that powers modern logistics, unifying decisioning, execution, and capacity to coordinate delivery across fleets, couriers, and autonomous systems. It's an early-stage, well-funded startup founded in 2021, backed by Y Combinator and a16z, with a culture of ownership, flexibility, and team on-sites.
Respond to merchant emails and chats promptly and accurately, following SOPs and SLAs, and make outbound calls to resolve issues faster.
Manage Salesforce cases from opening to closure, maintaining clear, accurate, and up-to-date case notes.
Collaborate with fulfillment centers, tech, analytics, and other teams to resolve merchant issues and escalate complex cases.
ShipBob is a leading global supply chain and fulfillment technology platform for SMB and mid-market ecommerce merchants. It is a fast-growing, high-performance company backed by top investors, with a culture of ownership, collaboration, and continuous learning.
Owns order-to-cash for major wholesale accounts, processing POs and coordinating fulfillment end to end.
Reconciles orders across retailer portals and internal systems, resolving discrepancies and chargebacks.
Tracks OTIF and chargeback trends, maintaining dashboards for wholesale and finance teams.
Lovevery is a fast-growing direct-to-consumer startup based in Boise, Idaho, offering science-based developmental products for young children. It is an award-winning, mission-driven company with a startup culture and generous benefits.
Build and ship features across fulfillment, refunds, replacements, and reverse logistics.
Own features end to end from design to deployment, focusing on scalable, AI-native applications.
Partner with design and engineering teams to communicate clearly and raise risks early.
Extend provides AI-driven post-purchase solutions for retailers, covering customer service, returns, fulfillment, and product protection. Trusted by over 1,000 merchants and backed by top tech investors, it has a collaborative, supportive culture in San Francisco.
Own daily retail order management for national accounts like Ulta and Amazon from receipt through fulfillment and invoicing.
Coordinate with fulfillment partners to meet retailer compliance, EDI, shipping, and delivery requirements while resolving exceptions.
Partner with Sales, Inventory, Finance, and vendors to improve processes, reporting, and launch readiness across distribution centers.
Snif is a fine fragrance company making high-quality scented products accessible and fun with genderless, vegan, cruelty-free formulas. As a lean, fast-growing startup backed by top investors, we value creativity, collaboration, and shifting the way people experience scent.