Build the customer insight engine by gathering feedback from customer interviews, sales calls, and support tickets.
Identify and cultivate customer advocates, finding customers with strong stories.
Define how customers show up in marketing, partnering with content and growth teams.

Outputs:

Produce tangible outputs such as customer story assets and messaging frameworks.
Identify and fill education gaps, defining the education content strategy.
Pressure-test marketing materials before launch, gathering feedback from real customers.

Requirements:

Seasoned customer-led marketer with 5+ years in B2B SaaS, comfortable building structure.
Natural storyteller with strong positioning instincts, curious about customer behavior.
Scrappy and execution-oriented, willing to do tactical work alongside strategic thinking.

Close

Close is a communication-first sales software designed to help teams succeed and scale, eliminating manual data entry and complex workflows. They are a bootstrapped and profitable company with a fully remote team of around 100 people, focused on ensuring small businesses can thrive in sales.

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