Customer Success Manager

Looking for a Healthcare Customer Success Manager to grow trusted relationships with hospital customers and ensure their long-term success. He/she will own the day-to-day relationship with a book of customers and maintain a holistic, data-driven view of their overall experience with every team and Bluesight solution. The CSM interfaces with customers, builds relationships across the customer organization, specifically at the Executive-level, and leverages these relationships to improve product utilization, demonstrate and communicate product value, and ensure overall satisfaction is achieved and maintained over the long term.

Develop Healthcare Executive Relationships and present Executive Business Reviews (EBRs). Build trusted relationships with healthcare executives and key stakeholders within the customer organizations to understand their strategic goals, drive product adoption, and achieve customer defined outcomes. Ensures all value assumptions remain valid and the relationship is producing value and return. Proactively analyze gaps between current state and optimal state and effectively communicate recommendations that lead to value.

Function as the lead contact and advisor to customers about solutions, best practices, and guide them to the right person/team to support them as needed for specific requests and Identify customer expectations and desired outcomes at the different levels/roles within the organization and create success plans that align use cases with customer objectives.