Customer Success Manager

This is a shift-based role, working from 2 :00 PM to 10:00 PM CET , with a focus on supporting our U.S.-based customers. The Customer Success Manager will be an individual contributor on a high-performing team that is redefining the client-vendor relationship with our customer. We aim to win the hearts and trust of each and every SmartRecruiters user through a truly unique engagement model fundamentally designed to drive Hiring Success. Working with a large group of mid market customers, you will be responsible for delivering a customer success service at scale partnering with customers to focus on maximizing value realization from our solutions and services to deliver value and customer satisfaction. You will also build relationships with customer stakeholders at all levels, and deliver an exceptional level of service that drive confidence and successful partnership. You will Contribute to adoption, best practice content, and events held by the Community & Education team to increase the opportunities for self-service education, including hosting best practice sessions for customers.