Job Description
As a Senior Customer Success Manager (CSM), reporting directly to the Director of Customer Success, you won't just manage accounts — you'll be a strategic leader and a trusted partner to our customers, helping them achieve lasting success. You will define what world-class customer success means at Athennian, sculpting new, scalable processes, mentoring your fellow team members, and ensuring our most strategic partners achieve transformational outcomes. This role embodies curiosity, action, humanity, persistence, innovation, and candor — which guide how we serve customers, collaborate as teammates, and deliver measurable outcomes. You are the CEO of your book of business, directly influencing customer growth, retention, and loyalty.
About Athennian
Athennian increases trust in business by helping legal, finance, and tax teams organize business entity and corporate structure information.