Job Description
Account Management & Retention:
Serve as the primary relationship manager for an assigned portfolio of Redzone customers; Drive account retention through proactive engagement, renewal management, and ensuring customer satisfaction; Monitor customer health and adoption metrics, taking action to mitigate churn risk.
Expansion & Growth:
Identify opportunities to expand Redzone usage across additional sites, plants, or modules; Collaborate with Customer Success, Sales Engineering, and Professional Services to design value-driven expansion proposals; Consistently achieve or exceed expansion and upsell targets.
Customer Advocacy & Partnership:
Build trusted advisor relationships with key stakeholders, from site directors to executives; Partner with customers to align Redzone solutions with their business objectives and continuous improvement initiatives; Act as the voice of the customer internally, influencing product, services, and support improvements.
About QAD Redzone
QAD Redzone helps manufacturers make more stuff for less while greatly improving the employee experience by combining exceptional software and world class coaching.