Job Description
Be the hero who turns player challenges into success stories, being the friendly voice and problem-solving expert ensuring every customer feels valued, heard, and supported. Responsibilities include handling player inquiries across chat, email, and phone with genuine care and efficiency, resolving account, purchase, and technical issues while creating positive experiences, and collaborating with specialized teams to tackle complex cases and drive improvements. Documenting feedback and identifying trends to help Patrianna build better products is also key, as is meeting performance goals while maintaining the human touch. You will also learn new tools and techniques while mentoring teammates.
About Patrianna
Patrianna's mission is to create amazing gaming experiences for millions of players worldwide.