Director of Engagement & Retention

Engagement & Retention Strategy:

• Design and execute a patient lifecycle model that drives segment-level targeting and behavioral nudges.
• Define and track core KPIs including retention rates, enrollment conversion, and patient-reported outcomes.
• Build proactive outreach programs to identify at-risk patients and intervene early.

Cross-Functional Leadership:

• Partner with clinical teams to embed engagement best practices into daily care workflows.
• Collaborate with Product and Engineering to shape patient-facing features that reduce friction.
• Coordinate with Growth and Finance to align acquisition messaging and quantify retention impact.

Data Insights and Culture:

• Establish a measurement framework that moves beyond vanity metrics to actionable insights.
• Conduct root-cause analysis of churn through data mining, surveys, and clinician feedback.
• Champion a patient-obsessed culture and report directly to executive leadership.