Own senior-level relationships with 2-5 large health systems, driving adoption and renewals.
Optimize VBC program performance using data insights and coaching.
Coordinate cross-functionally to execute critical projects and resolve issues.
Pearl Health empowers primary care providers to succeed in value-based care through technology and services. Founded in 2020, the company is backed by premier investors and works with thousands of providers across 44 states.
Own the design of retention programs that reinforce customer value from onboarding through renewal.
Build utilization programs and equip account teams with playbooks, toolkits, and intelligence to proactively manage account health.
Work with data to identify churn risk early and activate targeted interventions before renewal conversations become difficult.
Superside provides subscription-based creative and marketing services to enterprises. The company focuses on delivering consistent value through account-based marketing and field marketing, with a culture that emphasizes building from the ground up and cross-functional collaboration.
Own and scale the patient engagement and recruitment strategy across a national site network, evolving the operating model to improve enrollment performance and patient experience.
Establish KPIs, dashboards, and reporting rhythms to drive recruitment performance across the patient funnel, using data to identify trends and resourcing needs.
Lead and develop the patient recruitment team, building a high-performing culture rooted in accountability, collaboration, and continuous improvement.
Profound Research partners with community physicians to offer clinical trials as a therapeutic option for their patients. As a growing organization, they foster a culture of compassion, urgency, solution orientation, and excellence, prioritizing patient-centered care and operational efficiency.
Lead lifecycle marketing strategy across email, SMS, and loyalty programs to drive retention and lifetime value.
Develop customer segmentation and personalization strategies to improve targeting and campaign performance.
Monitor KPIs, conduct A/B tests, and communicate insights to executive team to optimize retention efforts.
ARMRA is a health and wellness company founded by Dr. Sarah Rahal, offering colostrum supplements with 400+ bioactive nutrients to restore cellular health. The company is a mission-driven team of builders, resilient and direct, seeking individuals who take ownership and thrive on challenges.
Lead enterprise PX data lifecycle including collection, analysis, and reporting for CMS HCAHPS compliance.
Design and implement predictive analytics to identify patient dissatisfaction trends and improvement areas.
Manage survey vendor platforms, dashboards, and data governance to ensure accurate reporting.
Emerus is a leader in small-format hospitals, partnering with health systems to provide care in neighborhoods. The company fosters a diverse and inclusive work environment focused on teamwork and equity.
Execute in-service and post-service marketing strategies to drive retention, engagement, and revenue.
Maintain key journey maps and optimize programs driving various engagement KPIs.
Develop, execute, and refine multi-channel retention marketing campaigns across company-wide touchpoints.
AIP Publishing is a leading publisher of the physical sciences, accelerating scientific discovery while reimagining the future of scholarly publishing. As a not-for-profit subsidiary of the American Institute of Physics, they foster a collaborative culture that maximizes individual contributions and encourages an environment where everyone feels comfortable and seen.
Drive high-priority cross-functional initiatives from strategy through execution, spanning clinical operations, commercial growth, and revenue cycle.
Translate executive strategy into structured plans, align senior stakeholders, and anticipate risks before they become blockers.
Build analytical models, operational metrics, and business cases to equip leadership with data-driven decision-making.
InStride Health delivers specialty anxiety and OCD care for children, teens, and young adults by combining research-backed clinical care with innovative technology. As a Series C company scaling nationally, they foster a culture of heart, smart work, humility, and community.
Proactively contact at-risk patients before they disengage or cancel, using behavioral signals and CRM flags to prioritize outreach.
Handle inbound cancellation and pause requests with empathy and confidence, saving accounts where possible.
Re-engage lapsed or paused subscribers through structured win-back campaigns via phone, SMS, and email.
LumiMeds is a fast-growing U.S.-based telehealth startup focused on weight management and long-term metabolic health. We are a remote-first, globally distributed team that values clarity, accountability, and people who take initiative.
Define and deploy field-ready sales and provider engagement playbooks for Enterprise Sales and Customer Success.
Standardize the sales journey, drive pipeline hygiene, and identify deal friction to improve conversion.
Equip teams with essential tools and strengthen the value story by partnering with Marketing.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of mental health care and published over 35 peer-reviewed studies, fostering a culture of continuous improvement and collaboration.
Lead frontline CX team strategy and execution across channels, shaping expansion into chat and phone.
Use hands-on data analysis to drive operational improvements and influence cross-functional decisions.
Develop managers into effective leaders and build a customer-centric team culture during growth.
Spring Health is a global mental health company eliminating barriers to mental health with an AI-native platform for personalized support. Alma, a Spring Health Company, simplifies access to affordable mental health care for therapists and clients, with over 20,000 therapists in their network and $220.5M in funding, named to Inc's Best Workplaces in 2022 and 2023.
Develop and execute strategic campaigns to increase marketplace customer retention and grow bookings through email, SMS, push notifications, and on-site messaging.
Design and optimize customer onboarding flows that accelerate adoption for new customers.
Analyze data from various sources to drive actionable insights and improve campaign effectiveness.
ezCater is the #1 food tech platform for workplaces in the US, enabling organizations to order food from over 125,000 restaurants. The company fosters a high-performing, collaborative culture with a focus on work/life harmony and innovation.
Lead a cross-functional team of Client Success Managers, Support, and Implementation resources to own key client relationships in multifamily.
Build structures, processes, and metrics to turn good individual account work into a predictable, scalable retention engine.
Be measured on the health and growth of your team as much as the health and growth of the book of business they manage.
Fetch is a company that provides client success services for the multifamily industry. They are a growing team that values hard work and offers a great work-life balance with unlimited PTO and comprehensive benefits.
Drive customer success for strategic health system members, focusing on adoption, retention, and revenue growth.
Build multi-threaded relationships at mid and C-suite levels, and document validated ROI for each account.
Analyze data trends, present insightful recommendations, and act as the internal quarterback for customer coordination.
Premier, Inc. is a technology-driven healthcare improvement company serving two-thirds of U.S. healthcare providers. It is a large organization with a culture focused on collaboration and transformation, recognized as a Best Company to Work For by U.S. News & World Report.
Lead clinical trial support services and site engagement strategy to maximize patient participation.
Orchestrate cross-functional teams to translate partner needs into scalable, data-driven programs.
Act as principal medical point of contact for pharma partners, driving contract negotiation and patient impact.
Natera is a global leader in cell-free DNA testing, dedicated to oncology, women's health, and organ health. The Natera team consists of highly dedicated professionals from world-class institutions, who care deeply for our work and each other.
Serve as the analytics thought partner to GMs, VPs of Product, and Marketing leadership, shaping roadmaps through data.
Own retention analytics across the subscription lifecycle, including cohort design and churn decomposition.
Lead the transition from MTA to MTI, including MMM validation and incrementality test design.
Hims & Hers is a leading health and wellness platform that redefines healthcare by providing accessible, affordable, and personal care. As a public company, they prioritize a culture of wellness, diversity, and a talent-first flexible/remote work approach.
Lead lifecycle marketing strategies for enterprise accounts, serving as a strategic advisor to senior stakeholders.
Drive acquisition, retention, and lifetime value through strategic planning and performance reviews.
Mentor and develop team members, fostering a culture of accountability and continuous learning.
Wpromote is a digital agency that drives innovative acquisition and retention strategies for enterprise and mid-market clients. They are recognized as a Best Place to Work with a remote-first culture and a focus on work-life balance.
Act as the principal post-acute authority and executive-level Account Manager for the flagship Enterprise Practice.
Synthesize claims data, clinical insights, and performance analytics into high-impact operational workflows.
Utilize advanced clinical expertise to champion optimized transition of care strategies for complex patient populations.
Aledade is a public benefit corporation that empowers independent primary care practices to thrive in value-based care. Founded in 2014, it has become the largest network of independent primary care in the country, fostering a collaborative, inclusive, and remote-first culture.
Lead the CX Strategy team to shape the strategic direction of the post-sales organization, improving retention, expansion, adoption, and long-term customer value.
Own annual planning, coverage and segmentation decisions, headcount proposals, and executive reviews across Customer Success, Renewals, and Professional Services.
Drive high-priority cross-functional initiatives, developing business models, KPI frameworks, and strategic partnerships with Product, Sales, Finance, and Data teams.
GitLab is the intelligent orchestration platform for DevSecOps, enabling organizations to increase developer productivity, improve operational efficiency, and reduce security and compliance risk. With over 50 million registered users and more than 50% of the Fortune 100 trusting GitLab, the company embraces AI as a core productivity multiplier and fosters a high-performance culture driven by values and continuous knowledge exchange.
Manage the end-to-end client lifecycle for strategic employer clients, driving retention and satisfaction through proactive, data-informed account management.
Prepare and deliver persuasive business reviews leveraging clinical outcomes, engagement data, and ROI analyses to influence executive decision-making.
Lead renewal negotiations and upsell contracting, guiding stakeholders toward mutually beneficial terms.
Virta Health is on a mission to reverse metabolic disease in one billion people through innovations in technology, personalized nutrition, and virtual care delivery. They have raised over $350 million from top-tier investors and partner with health plans, employers, and government organizations.
Own the full customer lifecycle from onboarding to expansion, designing experiments and data-driven interventions to drive adoption, retention, and expansion.
Use Pendo's own analytics to identify user behavior, drop-off points, and effective interventions, and execute cross-channel experiments across in-app guides, email, and NPS.
Lead a team of Adoption Managers and the Center of Excellence/Product Operations function, setting direction and coaching while staying close to the work.
Pendo is a software company founded by former product managers to improve society's experience with software. It is a fast-growing startup backed by top-tier investors like Battery Ventures and Salesforce Ventures, with a culture centered on bias to act and continuous improvement.