Licensed Insurance Advisor

As an advocate for the customers after they have purchased their policy, you'll assist customers with their policies and work to ensure that they have the best possible experience with The Zebra. In this 100% remote role, you'll be answering inbound phone calls, emails, and chats for the company and assisting customers by processing payments and endorsements along with answering general questions regarding their insurance policy. Additionally, you will rewrite insurance policies for prior customers, contact customers in an effort to retain their business, follow-up on policy requirements, de-escalate customers, audit policies for quality purposes, and take back-up calls for the sales team as needed.