Job Description
As Trustly continues to grow, so does the need for top-tier support for our expanding base of customers and merchants. This is your chance to join a dynamic team and contribute to shaping a customer service program that’s making a real impact across the organization. As a Client Support Specialist, you’ll be a key player in delivering exceptional service and driving improvements that resonate throughout the company, while using your expertise to ensure our customers receive the best possible support across all touchpoints.
You will provide exceptional support across multiple channels, including email, chat/messaging, and phone, with potential future expansion to video support. Apply a systematic approach to isolating, understanding, and solving complex customer issues, ensuring a thorough resolution and empowering customers by helping them maximize the benefits of Trustly's products and services. Take full ownership of customer issues from start to finish, coordinating with internal and external stakeholders to ensure timely and effective resolution.
About Trustly
Trustly is building a smarter, faster, and more secure financial future by revolutionizing the world of payments, becoming a global leader in Open Banking Payments.